Job Opportunities

Looking to join a company whose passion is its people? BCI takes pride in selecting talented individuals who are self-starters and customer-focused. Sound like you? Send your resume and contact information to resume@benefitcommunications.com

BCI is an Equal Opportunity Employer.

Benefit Communications is now accepting applications for the following positions:

  • Call Center Benefit Counselor

    This position is responsible for delivering professional and educational assistance to employees to enroll in their company’s benefit program.

    Responsibilities include:
    • Accurately enrolling employees (face-to-face or via telephone) in benefit programs of their choice and ensure the system accurately reflects elections
    • Provide guidance on benefit plan coverage and answer employee questions pertaining to their coverage
    • Conducting themselves in a professional manner at all times and present a demeanor that portrays confidence and knowledge of the products
    • Maintaining performance standards as outlined in each case file
    • Reconcile daily reporting activity logs and Web results
    • Prepare service tickets/discrepancy form on issues to be resolved and follow through to resolution.
    Call Center Benefit Counselor requirements:
    • Minimum of HS diploma, college degree considered a plus
    • 1-2 years of solid work history, benefits administration experience considered a plus
    • Ability to work flexible shifts
    • Multi-lingual skills are highly desired.
  • Field Benefit Counselor

    This position is responsible for delivering professional and educational assistance to employees to enroll in their company’s benefit program.

    Responsibilities include:
    • Accurately enrolling employees (face-to-face or via telephone) in benefit programs of their choice and ensure the system accurately reflects elections
    • Provide guidance on benefit plan coverage and answer employee questions pertaining to their coverage
    • Conducting themselves in a professional manner at all times and present a demeanor that portrays confidence and knowledge of the products
    • Maintaining performance standards as outlined in each case file
    • Reconcile daily reporting activity logs and Web results
    • Prepare service tickets/discrepancy form on issues to be resolved and follow through to resolution.
    Field Benefit Counselor requirements:
    • Minimum of HS diploma, college degree considered a plus/background in Human Resources and or a degree in Public Relations or Communications desirable
    • Must possess a Health & Life license in Resident State in good standing along with 1-3 years of enrollment experience through an enrollment firm, employee benefit broker or worksite insurance carrier a plus
    • Benefits administration experience considered a plus
    • Willing to work varied shifts including overnight shifts when necessary
    • Must possess a good driving record and a valid driver’s license and proof of auto insurance
    • Must be willing to obtain non-resident licenses on his/her own
    • Must be willing to travel up to 75% of the time - can be away from home for a minimum of 1-6 weeks.
    • Multi-lingual skills are highly desired.
  • Customer Service Representative

    Responsible for answering calls concerning general benefit questions; aiding in documenting dependents and verifying employer qualifying events, while maintaining a professional and courteous demeanor.

    Responsibilities include:
    • Performs customer service functions by answering employee benefits inquiries
    • Completes dependent verification process for employees
    • Processes qualifying events for off cycle insurance changes
    • Researches and reconciles error reports
    • Assists in the resolution of escalated service requests
    • Assists Customer Service Representatives with new customer set up and existing customer support tasks
    Customer Service Representative requirements:
    • Minimum of HS diploma, college degree considered a plus
    • Call center experience preferred
    • Proficient in Microsoft Office products
    • Solid knowledge of benefit administration
    • Excellent communications skills, both oral and written
    • Strong technical knowledge of systems; enrollment system knowledge a plus