Benefit Communications is now accepting applications for the following positions:

• Call Center Benefit Counselor

  This position is responsible for delivering professional and educational assistance to employees to enroll in their company’s benefit program.

  Responsibilities include:

  • Accurately enrolling employees (face-to-face or via telephone) in benefit programs of their choice and ensure the system accurately reflects elections
  • Provide guidance on benefit plan coverage and answer employee questions pertaining to their coverage
  • Conducting themselves in a professional manner at all times and present a demeanor that portrays confidence and knowledge of the products
  • Maintaining performance standards as outlined in each case file
  • Reconcile daily reporting activity logs and Web results
  • Prepare service tickets/discrepancy form on issues to be resolved and follow through to resolution.

  Call Center Benefit Counselor requirements:

  • Minimum of HS diploma, college degree considered a plus
  • 1-2 years of solid work history, benefits administration experience considered a plus
  • Ability to work flexible shifts
  • Multi-lingual skills are highly desired.
Apply Now

• Field Benefit Counselor

  This position is responsible for delivering professional and educational assistance to employees to enroll in their company’s benefit program.

  Responsibilities include:

  • Accurately enrolling employees (face-to-face or via telephone) in benefit programs of their choice and ensure the system accurately reflects elections
  • Provide guidance on benefit plan coverage and answer employee questions pertaining to their coverage
  • Conducting themselves in a professional manner at all times and present a demeanor that portrays confidence and knowledge of the products
  • Maintaining performance standards as outlined in each case file
  • Reconcile daily reporting activity logs and Web results
  • Prepare service tickets/discrepancy form on issues to be resolved and follow through to resolution.

  Field Benefit Counselor requirements:

  • Minimum of HS diploma, college degree considered a plus/background in Human Resources and or a degree in Public Relations or Communications desirable
    
  • Must possess a Health & Life license in Resident State in good standing along with 1-3 years of enrollment experience through an enrollment firm, employee benefit broker or worksite insurance carrier a plus
    
  • Benefits administration experience considered a plus
  • Willing to work varied shifts including overnight shifts when necessary
    
  • Must possess a good driving record and a valid driver’s license and proof of auto insurance
    
  • Must be willing to obtain non-resident licenses on his/her own
    
  • Must be willing to travel up to 75% of the time - can be away from home for a minimum of 1-6 weeks.
    
  • Multi-lingual skills are highly desired.
    
Apply Now

• Customer Service Representative

  Responsible for answering calls concerning general benefit questions; aiding in documenting dependents and verifying employer qualifying events, while maintaining a professional and courteous demeanor.

  Responsibilities include:

  • Performs customer service functions by answering employee benefits inquiries
  • Completes dependent verification process for employees
  • Processes qualifying events for off cycle insurance changes
  • Researches and reconciles error reports
  • Assists in the resolution of escalated service requests
  • Assists Customer Service Representatives with new customer set up and existing customer support tasks

  Customer Service Representative requirements:

  • Minimum of HS diploma, college degree considered a plus
  • Call center experience preferred
  • Proficient in Microsoft Office products
  • Solid knowledge of benefit administration
  • Excellent communications skills, both oral and written
  • Strong technical knowledge of systems; enrollment system knowledge a plus
Apply Now