Job Opportunities
Looking to join a company whose passion is its people? BCI takes pride in selecting talented individuals who are self-starters and customer-focused. Sound like you? Send your resume and contact information to resume@benefitcommunications.com
BCI is an Equal Opportunity Employer.
Benefit Communications is now accepting applications for the following positions:
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Call Center Benefit Counselor
This position is responsible for delivering professional and educational assistance to employees to enroll in their company’s benefit program.
Responsibilities include:
- Accurately enrolling employees (face-to-face or via telephone) in benefit programs of their choice and ensure the system accurately reflects elections
- Provide guidance on benefit plan coverage and answer employee questions pertaining to their coverage
- Conducting themselves in a professional manner at all times and present a demeanor that portrays confidence and knowledge of the products
- Maintaining performance standards as outlined in each case file
- Reconcile daily reporting activity logs and Web results
- Prepare service tickets/discrepancy form on issues to be resolved and follow through to resolution.
Call Center Benefit Counselor requirements:
- Minimum of HS diploma, college degree considered a plus
- 1-2 years of solid work history, benefits administration experience considered a plus
- Ability to work flexible shifts
- Multi-lingual skills are highly desired.
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Field Benefit Counselor
This position is responsible for delivering professional and educational assistance to employees to enroll in their company’s benefit program.
Responsibilities include:
- Accurately enrolling employees (face-to-face or via telephone) in benefit programs of their choice and ensure the system accurately reflects elections
- Provide guidance on benefit plan coverage and answer employee questions pertaining to their coverage
- Conducting themselves in a professional manner at all times and present a demeanor that portrays confidence and knowledge of the products
- Maintaining performance standards as outlined in each case file
- Reconcile daily reporting activity logs and Web results
- Prepare service tickets/discrepancy form on issues to be resolved and follow through to resolution.
Field Benefit Counselor requirements:
- Minimum of HS diploma, college degree considered a plus/background in Human Resources and or a degree in Public Relations or Communications desirable
- Must possess a Health & Life license in Resident State in good standing along with 1-3 years of enrollment experience through an enrollment firm, employee benefit broker or worksite insurance carrier a plus
- Benefits administration experience considered a plus
- Willing to work varied shifts including overnight shifts when necessary
- Must possess a good driving record and a valid driver’s license and proof of auto insurance
- Must be willing to obtain non-resident licenses on his/her own
- Must be willing to travel up to 75% of the time - can be away from home for a minimum of 1-6 weeks.
- Multi-lingual skills are highly desired.
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Customer Service Representative
Responsible for answering calls concerning general benefit questions; aiding in documenting dependents and verifying employer qualifying events, while maintaining a professional and courteous demeanor.
Responsibilities include:
- Performs customer service functions by answering employee benefits inquiries
- Completes dependent verification process for employees
- Processes qualifying events for off cycle insurance changes
- Researches and reconciles error reports
- Assists in the resolution of escalated service requests
- Assists Customer Service Representatives with new customer set up and existing customer support tasks
Customer Service Representative requirements:
- Minimum of HS diploma, college degree considered a plus
- Call center experience preferred
- Proficient in Microsoft Office products
- Solid knowledge of benefit administration
- Excellent communications skills, both oral and written
- Strong technical knowledge of systems; enrollment system knowledge a plus