Corporate Messaging
We work with our customers to deliver messages aligned with strategic corporate objectives. Whether you are communicating during times of uncertainty or change, a merger/acquisition or a cultural change, we help our customers deliver clear, consistent messaging to all employee populations. Even if messages are not related to employee benefit programs, we can assist with the creation and distribution during important enrollment periods.
Messages are delivered using various platforms including:
- Call/email/mobile blasts
- Call center during enrollment
- One-on-one meetings during enrollment
- Benefit booklets/posters/postcards/payroll stuffers
- Manager and employee letters
- Web portals
"Based on feedback from our employees, having a pre-scheduled one-on-one enrollment meeting with a counselor greatly improved their understanding of the benefit coverage and available options. "
-Bonnie O’Meara, Vice President-Human Resources
CASE STUDY
Call Center Support
Industry: Association
The Association was concerned the new suite of benefits would be difficult to understand due to product similarities; therefore, leaving the entire population to a self-serve environment was not the desired scenario. More assistance was needed for individuals who were not technologically savvy or had specific questions as to what the products could do for their unique situations.