Email and Call Reminders

BCI facilitates employee email and call reminders to help increase participation and deliver important messaging. These communication reminders have a positive effect during an annual open enrollment event and when onboarding new hires. Employers use our email and call reminders to reach non-responders, as pre-enrollment communication, as a method for increasing urgency and to encourage participation.


"Our employees learn about their core benefits prior to making self-service elections on our HRIS; BCI counselors explain how our suite of voluntary benefits complements our core benefits prior to making their choices. It’s a process that’s worked really well for our employees."

-Deborah Bowens, Benefits Manager, Youth Villages

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Employee Enrollment Experience
Employee Enrollment Experience

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CASE STUDY

Dependent Eligibility Verification

Employer wanted to use a third party to perform the verification for several reasons:

  • Not enough HR staff to perform the process
  • Removing ineligible dependents could be viewed negatively by some employees
  • Employer’s records were a challenge from an accuracy perspective
  • Employer needed more data collected from their employee base – like beneficiaries, emergency contact information, etc.