Email and Call Reminders
BCI facilitates employee email and call reminders to help increase participation and deliver important messaging. These communication reminders have a positive effect during an annual open enrollment event and when onboarding new hires. Employers use our email and call reminders to reach non-responders, as pre-enrollment communication, as a method for increasing urgency and to encourage participation.
"Our employees learn about their core benefits prior to making self-service elections on our HRIS; BCI counselors explain how our suite of voluntary benefits complements our core benefits prior to making their choices. It’s a process that’s worked really well for our employees."
-Deborah Bowens, Benefits Manager, Youth Villages
CASE STUDY
Enrollment Lifecycle, One-on-One to Self-Serve
Industry: Healthcare/Hospital
Significant changes in the employer’s benefit package do not occur every year; however, providing services during annual enrollment to those employees who do have questions and/or mitigating circumstances is a constant challenge for the employer.