Family Medical Leave

Constantly changing legislation and regulation around state and federal leave laws encourage employers to outsource FML administration. While outsourcing relieves Human Resources of approval and financial obligations, BCI plays a vital role in communicating and educating employees on new leave reporting and approval processes.


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"By utilizing BCI’s on-site benefit counselors, we were able to expand our elective benefit offering to complement core medical plans, resulting in an enhanced benefit package. "

-Bonnie O’Meara, Vice President-Human Resources

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CASE STUDY

Call Center Enrollment

Industry: Financial

Call Center Enrollment

The previous enrollment methods were a combination of paper and various electronic platforms that posed challenges for both HR and employees. In addition, the benefit brokers wanted relief from being points of contact for Annual Enrollment election changes and New Hire onboarding processes. And, EDI feeds were sent separately from various sources to vendors.