Interactive Digital Booklets

Technology has changed the face of consumerism. As employees become more tech-savvy, employers have an opportunity to use new media to increase engagement with employees. BCI’s communications and tech teams offer creative solutions to meet the needs of an evolving and diverse workforce. BCI materials can be used to meet the needs of the Summary of Benefits and Coverage (SBC) requirements.


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"Our employees learn about their core benefits prior to making self-service elections on our HRIS; BCI counselors explain how our suite of voluntary benefits complements our core benefits prior to making their choices. It’s a process that’s worked really well for our employees."

-Deborah Bowens, Benefits Manager, Youth Villages

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CASE STUDY

Call Center Enrollment

Industry: Financial

Call Center Enrollment

The previous enrollment methods were a combination of paper and various electronic platforms that posed challenges for both HR and employees. In addition, the benefit brokers wanted relief from being points of contact for Annual Enrollment election changes and New Hire onboarding processes. And, EDI feeds were sent separately from various sources to vendors.