Data Cleansing and Collection

BCI’s wholly-owned data management system allows us to efficiently collect and update personnel data and election files. In return, employers get a secure, proven process for vendor transmission of data that minimizes errors and provides customized, real-time internal reporting.

Our data collection process is a vital tool in confirming and validating data, such as:
  • Employee demographics
  • Beneficiary designations
  • Dependent demographics
  • Carrier and benefit elections - for employee and dependents
  • Spending account amounts captured - FSA (medical and dependent), HSA

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"Knowing that BCI would handle the enrollment meetings and election information, the HR team was able to spend the necessary time providing proactive communication about the benefit changes. This was essential to the success of the transition. "

-Bonnie O’Meara, Vice President-Human Resources


Employee Enrollment Experience
Employee Enrollment Experience

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Call Center and Self-Service

Industry: Retail

Call Center and Self-Service

​The employer wanted to generate better understanding around a complex benefits portfolio that included a high deductible medical plan with a health savings account, flexible spending account, limited benefit medical plan and a multifaceted wellness program. Communications also needed to include information around the Affordable Care Act, setting the stage for changes coming in the following year.