Data Cleansing and Collection
BCI’s wholly-owned data management system allows us to efficiently collect and update personnel data and election files. In return, employers get a secure, proven process for vendor transmission of data that minimizes errors and provides customized, real-time internal reporting.
Our data collection process is a vital tool in confirming and validating data, such as:
- Employee demographics
- Beneficiary designations
- Dependent demographics
- Carrier and benefit elections - for employee and dependents
- Spending account amounts captured - FSA (medical and dependent), HSA
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"Our employees learn about their core benefits prior to making self-service elections on our HRIS; BCI counselors explain how our suite of voluntary benefits complements our core benefits prior to making their choices. It’s a process that’s worked really well for our employees."
-Deborah Bowens, Benefits Manager, Youth Villages
CASE STUDY
Call Center and Self-Service
Industry: Retail
The employer wanted to generate better understanding around a complex benefits portfolio that included a high deductible medical plan with a health savings account, flexible spending account, limited benefit medical plan and a multifaceted wellness program. Communications also needed to include information around the Affordable Care Act, setting the stage for changes coming in the following year.