Electronic Data Interchange

Managing pre- and post-enrollment EDI feeds can be challenging, due to frequent variations between customer and vendor formats. BCI’s EDI team is versed in all import/export formats. We provide both standard and custom formatting based on each project’s setup and scope of services.

We handle:
  • Annual enrollment data exports
  • Ongoing data imports and exports
  • Payroll/HRIS exports
  • Carrier exports

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"The Benefit Counselor did an excellent job with our open enrollment. He was very knowledgeable, friendly and helpful with the enrollment process. All of the employees would like this to become a yearly process, as it was much more helpful to be able to have someone in person answer your questions."

-Operations Administrator

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CASE STUDY

Call Center Support

Industry: Association

Call Center Support

The Association was concerned the new suite of benefits would be difficult to understand due to product similarities; therefore, leaving the entire population to a self-serve environment was not the desired scenario. More assistance was needed for individuals who were not technologically savvy or had specific questions as to what the products could do for their unique situations.