Benefit Administration

BCI specializes in helping companies streamline benefit administration processes. We offer scalable services to customize administration platforms to ensure the efficiency and accuracy of Human Resources’ processes. Our team also reviews current administrative practices and offers recommendations for improvement based on best practices. BCI’s benefit administration system can be used as an intermediary HRIS system, or it can be built around an existing system to bridge gaps that may exist in the benefit administration process. From enrollments to dependent audits, we can handle your benefit administration needs at considerably less cost and risk than trying to manually perform them in-house.

Benefit administration services include:
  • managing new hire enrollments
  • tracking employee status changes, terminations and life events
  • data interfacing between our wholly-owned system and client payroll/HRIS and carriers/TPA eligibility system
  • ad hoc, real-time reporting
  • simplifying billing
  • managing COBRA events
  • managing evidence of insurability
  • tracking and changing employee demographic information
  • recording dependent eligibility
  • auditing carrier eligibility
  • retirement plan enrollment

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"We have a substantial investment in our UltiPro benefits enrollment module. In addition to educating employees about our core benefits, BCI also helps employees navigate our system to complete our annual open enrollment. We have a good mix of voluntary benefits – some that help employees with medical expenses not covered by our group medical plan, and one that helps employees build a solid financial future. All plans have proven to be a good fit for our demographics. "

-Jessica Lord, Payroll and Benefit Coordinator, Flambeau Inc.

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CASE STUDY

Call Center and Self-Service

Industry: Retail

Call Center and Self-Service

​The employer wanted to generate better understanding around a complex benefits portfolio that included a high deductible medical plan with a health savings account, flexible spending account, limited benefit medical plan and a multifaceted wellness program. Communications also needed to include information around the Affordable Care Act, setting the stage for changes coming in the following year.