The challenges of reaching and effectively communicating with a workforce spanning the country can be daunting. Thanks to improved technology, co-browsing services can be a timely and cost-effective solution to ensure individuals understand benefit information and system navigation. BCI’s enterprise technology platform offers universal system solutions for co-browsing any system through our call center.
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"Knowing that BCI would handle the enrollment meetings and election information, the HR team was able to spend the necessary time providing proactive communication about the benefit changes. This was essential to the success of the transition. "
-Bonnie O’Meara, Vice President-Human Resources
Real-time HR Reporting
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The Association was concerned the new suite of benefits would be difficult to understand due to product similarities; therefore, leaving the entire population to a self-serve environment was not the desired scenario. More assistance was needed for individuals who were not technologically savvy or had specific questions as to what the products could do for their unique situations.