Co-browsing

The challenges of reaching and effectively communicating with a workforce spanning the country can be daunting. Thanks to improved technology, co-browsing services can be a timely and cost-effective solution to ensure individuals understand benefit information and system navigation. BCI’s enterprise technology platform offers universal system solutions for co-browsing any system through our call center.


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"Knowing that BCI would handle the enrollment meetings and election information, the HR team was able to spend the necessary time providing proactive communication about the benefit changes. This was essential to the success of the transition. "

-Bonnie O’Meara, Vice President-Human Resources

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CASE STUDY

Call Center Enrollment

Industry: Financial

Call Center Enrollment

The previous enrollment methods were a combination of paper and various electronic platforms that posed challenges for both HR and employees. In addition, the benefit brokers wanted relief from being points of contact for Annual Enrollment election changes and New Hire onboarding processes. And, EDI feeds were sent separately from various sources to vendors.