The challenges of reaching and effectively communicating with a workforce spanning the country can be daunting. Thanks to improved technology, co-browsing services can be a timely and cost-effective solution to ensure individuals understand benefit information and system navigation. BCI’s enterprise technology platform offers universal system solutions for co-browsing any system through our call center.
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"Based on feedback from our employees, having a pre-scheduled one-on-one enrollment meeting with a counselor greatly improved their understanding of the benefit coverage and available options. "
-Bonnie O’Meara, Vice President-Human Resources
BCI Enrollment System
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The existing enrollment process posed an administrative challenge for the HR staff due to the large enrollment volume. PPACA regulations forced major plan changes. And, due to the employer’s plan year effective date, it was the only time employees could enroll prior to the launch of state and federal exchanges/marketplaces.