Confirmation Statements

After an enrollment or status change event, BCI provides an official confirmation and summary of benefit elections, coverage levels, employee contributions and deduction periods. This document can be converted into a total compensation statement that can be used as a vehicle to collect post-enrollment documents. We can also translate it into multiple languages and adapt its use to multiple enrollment systems.


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"The Benefit Counselor did an excellent job with our open enrollment. He was very knowledgeable, friendly and helpful with the enrollment process. All of the employees would like this to become a yearly process, as it was much more helpful to be able to have someone in person answer your questions."

-Operations Administrator

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CASE STUDY

Call Center Support

Industry: Association

Call Center Support

The Association was concerned the new suite of benefits would be difficult to understand due to product similarities; therefore, leaving the entire population to a self-serve environment was not the desired scenario. More assistance was needed for individuals who were not technologically savvy or had specific questions as to what the products could do for their unique situations.