Confirmation Statements

After an enrollment or status change event, BCI provides an official confirmation and summary of benefit elections, coverage levels, employee contributions and deduction periods. This document can be converted into a total compensation statement that can be used as a vehicle to collect post-enrollment documents. We can also translate it into multiple languages and adapt its use to multiple enrollment systems.


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"Our employees learn about their core benefits prior to making self-service elections on our HRIS; BCI counselors explain how our suite of voluntary benefits complements our core benefits prior to making their choices. It’s a process that’s worked really well for our employees."

-Deborah Bowens, Benefits Manager, Youth Villages

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CASE STUDY

Call Center Support

Industry: Association

Call Center Support

The Association was concerned the new suite of benefits would be difficult to understand due to product similarities; therefore, leaving the entire population to a self-serve environment was not the desired scenario. More assistance was needed for individuals who were not technologically savvy or had specific questions as to what the products could do for their unique situations.