Enrollment Methodologies

BCI's enrollment methods include:
  • Web systems designed to interface with existing HRIS or to provide full benefit administration service
  • Counselor-assistance both onsite and call center (system agnostic)
  • Self-service through BCI’s wholly-owned enrollment system
  • Self-service through customer’s existing system enhanced with BCI educational modules, decision tools and voluntary benefit enrollment integration
  • Dedicated full-time Benefit Representatives
  • Automated forms

"BCI began handling our Benefits Administration process after failures with other providers. The entire experience has been wonderful for our employees, HR and management. "

-Julie Johnson, Senior Benefit Analyst

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CASE STUDY

Call Center and Self-Service

Industry: Retail

Call Center and Self-Service

​The employer wanted to generate better understanding around a complex benefits portfolio that included a high deductible medical plan with a health savings account, flexible spending account, limited benefit medical plan and a multifaceted wellness program. Communications also needed to include information around the Affordable Care Act, setting the stage for changes coming in the following year.