Enrollment Methodologies

BCI's enrollment methods include:
  • Web systems designed to interface with existing HRIS or to provide full benefit administration service
  • Counselor-assistance both onsite and call center (system agnostic)
  • Self-service through BCI’s wholly-owned enrollment system
  • Self-service through customer’s existing system enhanced with BCI educational modules, decision tools and voluntary benefit enrollment integration
  • Dedicated full-time Benefit Representatives
  • Automated forms

"Knowing that BCI would handle the enrollment meetings and election information, the HR team was able to spend the necessary time providing proactive communication about the benefit changes. This was essential to the success of the transition. "

-Bonnie O’Meara, Vice President-Human Resources

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CASE STUDY

Call Center Enrollment

Industry: Financial

Call Center Enrollment

The previous enrollment methods were a combination of paper and various electronic platforms that posed challenges for both HR and employees. In addition, the benefit brokers wanted relief from being points of contact for Annual Enrollment election changes and New Hire onboarding processes. And, EDI feeds were sent separately from various sources to vendors.