Enrollment Methodologies

BCI's enrollment methods include:
  • Web systems designed to interface with existing HRIS or to provide full benefit administration service
  • Counselor-assistance both onsite and call center (system agnostic)
  • Self-service through BCI’s wholly-owned enrollment system
  • Self-service through customer’s existing system enhanced with BCI educational modules, decision tools and voluntary benefit enrollment integration
  • Dedicated full-time Benefit Representatives
  • Automated forms

"Our employees learn about their core benefits prior to making self-service elections on our HRIS; BCI counselors explain how our suite of voluntary benefits complements our core benefits prior to making their choices. It’s a process that’s worked really well for our employees."

-Deborah Bowens, Benefits Manager, Youth Villages

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CASE STUDY

Enrollment Lifecycle, One-on-One to Self-Serve

Industry: Healthcare/Hospital

Enrollment Lifecycle, One-on-One to Self-Serve

Significant changes in the employer’s benefit package do not occur every year; however, providing services during annual enrollment to those employees who do have questions and/or mitigating circumstances is a constant challenge for the employer.