Online Chat

In today’s digital world, online enrollment is growing. Consumers may be more technologically-savvy than ever before, but challenges still persist when it comes to communicating and educating individuals on benefits. BCI’s online chat service provides another layer of support to ensure individuals understand both benefit information and system navigation. Our experienced Benefit Counselors provide immediate live support with minimal interruption to the self-serve experience.


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"BCI’s team of benefit counselors were a delight to work with and we were pleased we were able to offer our Team Members the first class service BCI provided."

-Kim Gerard, Risk/Benefits Manager

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CASE STUDY

Call Center Support

Industry: Association

Call Center Support

The Association was concerned the new suite of benefits would be difficult to understand due to product similarities; therefore, leaving the entire population to a self-serve environment was not the desired scenario. More assistance was needed for individuals who were not technologically savvy or had specific questions as to what the products could do for their unique situations.