Online Chat

In today’s digital world, online enrollment is growing. Consumers may be more technologically-savvy than ever before, but challenges still persist when it comes to communicating and educating individuals on benefits. BCI’s online chat service provides another layer of support to ensure individuals understand both benefit information and system navigation. Our experienced Benefit Counselors provide immediate live support with minimal interruption to the self-serve experience.

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"We have a substantial investment in our UltiPro benefits enrollment module. In addition to educating employees about our core benefits, BCI also helps employees navigate our system to complete our annual open enrollment. We have a good mix of voluntary benefits – some that help employees with medical expenses not covered by our group medical plan, and one that helps employees build a solid financial future. All plans have proven to be a good fit for our demographics. "

-Jessica Lord, Payroll and Benefit Coordinator, Flambeau Inc.


Qualifying Events
Qualifying Events

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Dependent Eligibility Verification

Employer wanted to use a third party to perform the verification for several reasons:

  • Not enough HR staff to perform the process
  • Removing ineligible dependents could be viewed negatively by some employees
  • Employer’s records were a challenge from an accuracy perspective
  • Employer needed more data collected from their employee base – like beneficiaries, emergency contact information, etc.