In today’s digital world, online enrollment is growing. Consumers may be more technologically-savvy than ever before, but challenges still persist when it comes to communicating and educating individuals on benefits. BCI’s online chat service provides another layer of support to ensure individuals understand both benefit information and system navigation. Our experienced Benefit Counselors provide immediate live support with minimal interruption to the self-serve experience.
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"The Benefit Counselors were professional, well-trained and dedicated to delivering a standardized message. "
-Shannon Holloway, Benefits Manager
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Industry: Healthcare system
The employer’s biggest challenge was designing effective communications for CDHP in a culture where 85% of employees elected the HMO plan the year prior, and management would not allow an active enrollment.