Online Chat

In today’s digital world, online enrollment is growing. Consumers may be more technologically-savvy than ever before, but challenges still persist when it comes to communicating and educating individuals on benefits. BCI’s online chat service provides another layer of support to ensure individuals understand both benefit information and system navigation. Our experienced Benefit Counselors provide immediate live support with minimal interruption to the self-serve experience.


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"For those companies with lean HR teams, BCI is a creative solution for improving the employee benefit experience and for streamlining a time-sensitive project."

-Bonnie O’Meara, Vice President-Human Resources

DEMO

Employee Decision Tool
Employee Decision Tool

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CASE STUDY

Dependent Eligibility Verification

Employer wanted to use a third party to perform the verification for several reasons:

  • Not enough HR staff to perform the process
  • Removing ineligible dependents could be viewed negatively by some employees
  • Employer’s records were a challenge from an accuracy perspective
  • Employer needed more data collected from their employee base – like beneficiaries, emergency contact information, etc.