Qualifying Events
BCI’s benefit professionals provide the support you need to handle qualifying events. Outsourcing qualifying events to BCI creates a consistent process for your employees. Our service relieves Human Resources from the collection, employee follow-up and reporting aspects of all qualifying events.
Our representatives are able to expertly navigate all systems – BCI’s system, your system or a third party system. Automated data feeds are sent to carriers and vendors.
"Our employees learn about their core benefits prior to making self-service elections on our HRIS; BCI counselors explain how our suite of voluntary benefits complements our core benefits prior to making their choices. It’s a process that’s worked really well for our employees."
-Deborah Bowens, Benefits Manager, Youth Villages
CASE STUDY
Call Center and Self-Service
Industry: Retail
The employer wanted to generate better understanding around a complex benefits portfolio that included a high deductible medical plan with a health savings account, flexible spending account, limited benefit medical plan and a multifaceted wellness program. Communications also needed to include information around the Affordable Care Act, setting the stage for changes coming in the following year.