Self-Service
BCI helps improve the employee self-service experience while ensuring that employees understand how to enroll and where to go for important information. Today’s diverse employee population needs an equally diverse set of educational resources that conform to different learning styles. Devoting a range of resources to education results in greater employee understanding and participation.
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"We have had a very positive response regarding the benefits and the one-on-one meetings with the counselors at the new locations. Several employees stated that it was the best experience that they have had and that the counselors have been extremely helpful in ensuring that they are understanding our plans. All counselors have done an excellent job! We appreciate BCI's thoroughness and assistance during this process! "
-Michelle Figurski
CASE STUDY
Enrollment Lifecycle, One-on-One to Self-Serve
Industry: Healthcare/Hospital
Significant changes in the employer’s benefit package do not occur every year; however, providing services during annual enrollment to those employees who do have questions and/or mitigating circumstances is a constant challenge for the employer.