BCI helps improve the employee self-service experience while ensuring that employees understand how to enroll and where to go for important information. Today’s diverse employee population needs an equally diverse set of educational resources that conform to different learning styles. Devoting a range of resources to education results in greater employee understanding and participation.
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"Based on feedback from our employees, having a pre-scheduled one-on-one enrollment meeting with a counselor greatly improved their understanding of the benefit coverage and available options. "
-Bonnie O’Meara, Vice President-Human Resources
Employee Enrollment Experience
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Industry: Healthcare system
The employer’s biggest challenge was designing effective communications for CDHP in a culture where 85% of employees elected the HMO plan the year prior, and management would not allow an active enrollment.