BCI can provide a partner for employers to use when a personal level of support is needed to resolve billing and claims issues. Employees perceive this as a service provided by their employer for their benefit, having a positive impact on job satisfaction and retention.
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"BCI began handling our Benefits Administration process after failures with other providers. The entire experience has been wonderful for our employees, HR and management. "
-Julie Johnson, Senior Benefit Analyst
BCI Enrollment System
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The Association was concerned the new suite of benefits would be difficult to understand due to product similarities; therefore, leaving the entire population to a self-serve environment was not the desired scenario. More assistance was needed for individuals who were not technologically savvy or had specific questions as to what the products could do for their unique situations.