BCI can provide a partner for employers to use when a personal level of support is needed to resolve billing and claims issues. Employees perceive this as a service provided by their employer for their benefit, having a positive impact on job satisfaction and retention.
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"Knowing that BCI would handle the enrollment meetings and election information, the HR team was able to spend the necessary time providing proactive communication about the benefit changes. This was essential to the success of the transition. "
-Bonnie O’Meara, Vice President-Human Resources
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The previous enrollment methods were a combination of paper and various electronic platforms that posed challenges for both HR and employees. In addition, the benefit brokers wanted relief from being points of contact for Annual Enrollment election changes and New Hire onboarding processes. And, EDI feeds were sent separately from various sources to vendors.