Dedicated Benefit Representatives

Employee enrollment and new hire benefits onboarding can be two time-consuming tasks for Human Resources to perform. While staffing is stretched thin, BCI’s Dedicated Benefit Representatives complement internal Human Resource teams to ensure all employees get the individual attention they need. Representatives are onsite year-round, acting as one of your full-time employees but paid salary and benefits by BCI.

Representatives’ roles vary based on your needs and include:
  • Core benefit and retirement plan communication and education
  • Annual/ongoing newly eligible enrollment
  • Employee demographic and status changes
  • Eligibility tracking

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"Knowing that BCI would handle the enrollment meetings and election information, the HR team was able to spend the necessary time providing proactive communication about the benefit changes. This was essential to the success of the transition. "

-Bonnie O’Meara, Vice President-Human Resources

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CASE STUDY

Call Center Support

Industry: Association

Call Center Support

The Association was concerned the new suite of benefits would be difficult to understand due to product similarities; therefore, leaving the entire population to a self-serve environment was not the desired scenario. More assistance was needed for individuals who were not technologically savvy or had specific questions as to what the products could do for their unique situations.