Dedicated Benefit Representatives
Employee enrollment and new hire benefits onboarding can be two time-consuming tasks for Human Resources to perform. While staffing is stretched thin, BCI’s Dedicated Benefit Representatives complement internal Human Resource teams to ensure all employees get the individual attention they need. Representatives are onsite year-round, acting as one of your full-time employees but paid salary and benefits by BCI.
Representatives’ roles vary based on your needs and include:
- Core benefit and retirement plan communication and education
- Annual/ongoing newly eligible enrollment
- Employee demographic and status changes
- Eligibility tracking
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"Our employees learn about their core benefits prior to making self-service elections on our HRIS; BCI counselors explain how our suite of voluntary benefits complements our core benefits prior to making their choices. It’s a process that’s worked really well for our employees."
-Deborah Bowens, Benefits Manager, Youth Villages
Real-time HR Reporting
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Industry: Healthcare system
The employer’s biggest challenge was designing effective communications for CDHP in a culture where 85% of employees elected the HMO plan the year prior, and management would not allow an active enrollment.