Focus Groups
Conducting benefit package surveys and focus groups are important first steps to better understand employee preferences. BCI’s experienced research team fosters open communication and offers actionable benefits recommendations based on employee feedback
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"BCI began handling our Benefits Administration process after failures with other providers. The entire experience has been wonderful for our employees, HR and management. "
-Julie Johnson, Senior Benefit Analyst
CASE STUDY
Call Center Enrollment
Industry: Financial
The previous enrollment methods were a combination of paper and various electronic platforms that posed challenges for both HR and employees. In addition, the benefit brokers wanted relief from being points of contact for Annual Enrollment election changes and New Hire onboarding processes. And, EDI feeds were sent separately from various sources to vendors.