Focus Groups

Conducting benefit package surveys and focus groups are important first steps to better understand employee preferences. BCI’s experienced research team fosters open communication and offers actionable benefits recommendations based on employee feedback


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"BCI began handling our Benefits Administration process after failures with other providers. The entire experience has been wonderful for our employees, HR and management. "

-Julie Johnson, Senior Benefit Analyst

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CASE STUDY

Call Center Support

Industry: Association

Call Center Support

The Association was concerned the new suite of benefits would be difficult to understand due to product similarities; therefore, leaving the entire population to a self-serve environment was not the desired scenario. More assistance was needed for individuals who were not technologically savvy or had specific questions as to what the products could do for their unique situations.