Health Care Advocacy
Navigating the complex and ever-changing health care system can be intimidating for individuals, but it doesn’t have to be. BCI’s professional health care advocates guide employees through every aspect of the health care decision-making process.
Our experienced team assists employees with:
- Benefit education
- Physician referrals
- Medical diagnosis
- Treatment options
- Billing issues
- Prescription price comparison
- Medical facility locator
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"We have had a very positive response regarding the benefits and the one-on-one meetings with the counselors at the new locations. Several employees stated that it was the best experience that they have had and that the counselors have been extremely helpful in ensuring that they are understanding our plans. All counselors have done an excellent job! We appreciate BCI's thoroughness and assistance during this process! "
-Michelle Figurski
CASE STUDY
Call Center Enrollment
Industry: Financial
The previous enrollment methods were a combination of paper and various electronic platforms that posed challenges for both HR and employees. In addition, the benefit brokers wanted relief from being points of contact for Annual Enrollment election changes and New Hire onboarding processes. And, EDI feeds were sent separately from various sources to vendors.