HR/Benefit Service Center
BCI’s HR/Benefit Service Center is staffed with professional Benefit Representatives who are trained to follow customer-specific scripts. It serves as a centralized point of contact to help resolve benefit problems, answer enrollment questions and respond to benefit inquiries by phone.
Our Benefit Representatives save Human Resources time by assisting employees with:
- Enrollment questions
- Benefit questions
- Eligibility inquiries
- Qualifying events
- Status changes
- Claim issues
- FSA, HSA, and HRA-related questions
> Learn More PDF
"Based on feedback from our employees, having a pre-scheduled one-on-one enrollment meeting with a counselor greatly improved their understanding of the benefit coverage and available options. "
-Bonnie O’Meara, Vice President-Human Resources
BCI Enrollment System
Click here to select a demo
The previous enrollment methods were a combination of paper and various electronic platforms that posed challenges for both HR and employees. In addition, the benefit brokers wanted relief from being points of contact for Annual Enrollment election changes and New Hire onboarding processes. And, EDI feeds were sent separately from various sources to vendors.