HR/Benefit Service Center
BCI’s HR/Benefit Service Center is staffed with professional Benefit Representatives who are trained to follow customer-specific scripts. It serves as a centralized point of contact to help resolve benefit problems, answer enrollment questions and respond to benefit inquiries by phone.
Our Benefit Representatives save Human Resources time by assisting employees with:
- Enrollment questions
- Benefit questions
- Eligibility inquiries
- Qualifying events
- Status changes
- Claim issues
- FSA, HSA, and HRA-related questions
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"For those companies with lean HR teams, BCI is a creative solution for improving the employee benefit experience and for streamlining a time-sensitive project."
-Bonnie O’Meara, Vice President-Human Resources
Real-time HR Reporting
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Industry: Healthcare system
The employer’s biggest challenge was designing effective communications for CDHP in a culture where 85% of employees elected the HMO plan the year prior, and management would not allow an active enrollment.