HR/Benefit Service Center
BCI’s HR/Benefit Service Center is staffed with professional Benefit Representatives who are trained to follow customer-specific scripts. It serves as a centralized point of contact to help resolve benefit problems, answer enrollment questions and respond to benefit inquiries by phone.
Our Benefit Representatives save Human Resources time by assisting employees with:
- Enrollment questions
- Benefit questions
- Eligibility inquiries
- Qualifying events
- Status changes
- Claim issues
- FSA, HSA, and HRA-related questions
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"The Benefit Counselors were professional, well-trained and dedicated to delivering a standardized message. "
-Shannon Holloway, Benefits Manager
Real-time HR Reporting
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The existing enrollment process posed an administrative challenge for the HR staff due to the large enrollment volume. PPACA regulations forced major plan changes. And, due to the employer’s plan year effective date, it was the only time employees could enroll prior to the launch of state and federal exchanges/marketplaces.