HR/Benefit Service Center

BCI’s HR/Benefit Service Center is staffed with professional Benefit Representatives who are trained to follow customer-specific scripts. It serves as a centralized point of contact to help resolve benefit problems, answer enrollment questions and respond to benefit inquiries by phone.

Our Benefit Representatives save Human Resources time by assisting employees with:
  • Enrollment questions
  • Benefit questions
  • Eligibility inquiries
  • Qualifying events
  • Status changes
  • Claim issues
  • FSA, HSA, and HRA-related questions

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"We have had a very positive response regarding the benefits and the one-on-one meetings with the counselors at the new locations. Several employees stated that it was the best experience that they have had and that the counselors have been extremely helpful in ensuring that they are understanding our plans. All counselors have done an excellent job! We appreciate BCI's thoroughness and assistance during this process! "

-Michelle Figurski

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Real-time HR Reporting
Real-time HR Reporting

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CASE STUDY

CDHP Communications and Plan Migration

Industry: Healthcare system

CDHP Communications and Plan Migration

The employer’s biggest challenge was designing effective communications for CDHP in a culture where 85% of employees elected the HMO plan the year prior, and management would not allow an active enrollment.