HR/Benefit Service Center
BCI’s HR/Benefit Service Center is staffed with professional Benefit Representatives who are trained to follow customer-specific scripts. It serves as a centralized point of contact to help resolve benefit problems, answer enrollment questions and respond to benefit inquiries by phone.
Our Benefit Representatives save Human Resources time by assisting employees with:
- Enrollment questions
- Benefit questions
- Eligibility inquiries
- Qualifying events
- Status changes
- Claim issues
- FSA, HSA, and HRA-related questions
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"For those companies with lean HR teams, BCI is a creative solution for improving the employee benefit experience and for streamlining a time-sensitive project."
-Bonnie O’Meara, Vice President-Human Resources
Employee Decision Tool
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The employer wanted to generate better understanding around a complex benefits portfolio that included a high deductible medical plan with a health savings account, flexible spending account, limited benefit medical plan and a multifaceted wellness program. Communications also needed to include information around the Affordable Care Act, setting the stage for changes coming in the following year.