HR/Benefit Service Center

BCI’s HR/Benefit Service Center is staffed with professional Benefit Representatives who are trained to follow customer-specific scripts. It serves as a centralized point of contact to help resolve benefit problems, answer enrollment questions and respond to benefit inquiries by phone.

Our Benefit Representatives save Human Resources time by assisting employees with:
  • Enrollment questions
  • Benefit questions
  • Eligibility inquiries
  • Qualifying events
  • Status changes
  • Claim issues
  • FSA, HSA, and HRA-related questions

> Learn More PDF

"Our employees learn about their core benefits prior to making self-service elections on our HRIS; BCI counselors explain how our suite of voluntary benefits complements our core benefits prior to making their choices. It’s a process that’s worked really well for our employees."

-Deborah Bowens, Benefits Manager, Youth Villages

DEMO

Employee Decision Tool
Employee Decision Tool

Click here to select a demo

CASE STUDY

Enrollment Lifecycle, One-on-One to Self-Serve

Industry: Healthcare/Hospital

Enrollment Lifecycle, One-on-One to Self-Serve

Significant changes in the employer’s benefit package do not occur every year; however, providing services during annual enrollment to those employees who do have questions and/or mitigating circumstances is a constant challenge for the employer.