HR/Benefit Service Center

BCI’s HR/Benefit Service Center is staffed with professional Benefit Representatives who are trained to follow customer-specific scripts. It serves as a centralized point of contact to help resolve benefit problems, answer enrollment questions and respond to benefit inquiries by phone.

Our Benefit Representatives save Human Resources time by assisting employees with:
  • Enrollment questions
  • Benefit questions
  • Eligibility inquiries
  • Qualifying events
  • Status changes
  • Claim issues
  • FSA, HSA, and HRA-related questions

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"BCI’s team of benefit counselors were a delight to work with and we were pleased we were able to offer our Team Members the first class service BCI provided."

-Kim Gerard, Risk/Benefits Manager

DEMO

Employee Enrollment Experience
Employee Enrollment Experience

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CASE STUDY

Dependent Eligibility Verification

Employer wanted to use a third party to perform the verification for several reasons:

  • Not enough HR staff to perform the process
  • Removing ineligible dependents could be viewed negatively by some employees
  • Employer’s records were a challenge from an accuracy perspective
  • Employer needed more data collected from their employee base – like beneficiaries, emergency contact information, etc.