Salaried Benefit Counselors

BCI Benefit Counselors work on a non-commissioned basis so employees feel no sales pressure during the enrollment process. Our goal is to provide a complete benefits education to each employee so they can make good choices in selecting the benefits package that best suits their needs. We take pride in the selection, evaluation and training of Benefit Counselors for every project. Training includes intensive product, benefit and systems education and all counselors are required to “test out” of training before beginning employee interviews. All BCI Benefit Counselors are licensed and appointed in all enrolling states.


"Our employees learn about their core benefits prior to making self-service elections on our HRIS; BCI counselors explain how our suite of voluntary benefits complements our core benefits prior to making their choices. It’s a process that’s worked really well for our employees."

-Deborah Bowens, Benefits Manager, Youth Villages

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Real-time HR Reporting

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CASE STUDY

Call Center and Self-Service

Industry: Retail

Call Center and Self-Service

​The employer wanted to generate better understanding around a complex benefits portfolio that included a high deductible medical plan with a health savings account, flexible spending account, limited benefit medical plan and a multifaceted wellness program. Communications also needed to include information around the Affordable Care Act, setting the stage for changes coming in the following year.