Telemedicine

Telemedicine services help diagnose and treat illnesses without having to make a doctor’s appointment or an emergency room visit. Telemedicine is a strategic opportunity for employers to create both a convenient and cost-savings benefit for employees. BCI uses professional Benefit Counselors and interactive tools to educate employees on telemedicine services and processes for care. Telemedicine combines health care and technology to diagnose illnesses, recommend treatment and prescribe medications for common ailments.

Some of the ailments include:
  • Cold/Flu
  • Allergies
  • Sinus Infections
  • Bronchitis
  • Headaches/Migraines
  • Stomachache/Diarrhea
  • Respiratory Infections
  • Urinary Tract Infections
  • Prescription Refills

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"The Benefit Counselors were professional, well-trained and dedicated to delivering a standardized message. "

-Shannon Holloway, Benefits Manager

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CASE STUDY

Call Center Support

Industry: Association

Call Center Support

The Association was concerned the new suite of benefits would be difficult to understand due to product similarities; therefore, leaving the entire population to a self-serve environment was not the desired scenario. More assistance was needed for individuals who were not technologically savvy or had specific questions as to what the products could do for their unique situations.