Your System, Our Counselor

BCI integrates with customers’ existing systems to create a benefit process that is educational, efficient and above all a positive experience for Human Resources and your employees. No matter which system, our Benefit Counselors are able to skillfully navigate and provide the benefit support needed to ensure employees make educated benefit choices.


"The Benefit Counselors were professional, well-trained and dedicated to delivering a standardized message. "

-Shannon Holloway, Benefits Manager

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CASE STUDY

Call Center and Self-Service

Industry: Retail

Call Center and Self-Service

​The employer wanted to generate better understanding around a complex benefits portfolio that included a high deductible medical plan with a health savings account, flexible spending account, limited benefit medical plan and a multifaceted wellness program. Communications also needed to include information around the Affordable Care Act, setting the stage for changes coming in the following year.