Your System, Our Counselor

BCI integrates with customers’ existing systems to create a benefit process that is educational, efficient and above all a positive experience for Human Resources and your employees. No matter which system, our Benefit Counselors are able to skillfully navigate and provide the benefit support needed to ensure employees make educated benefit choices.


"BCI began handling our Benefits Administration process after failures with other providers. The entire experience has been wonderful for our employees, HR and management. "

-Julie Johnson, Senior Benefit Analyst

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CASE STUDY

Call Center Enrollment

Industry: Financial

Call Center Enrollment

The previous enrollment methods were a combination of paper and various electronic platforms that posed challenges for both HR and employees. In addition, the benefit brokers wanted relief from being points of contact for Annual Enrollment election changes and New Hire onboarding processes. And, EDI feeds were sent separately from various sources to vendors.