Your System, Our Counselor
BCI integrates with customers’ existing systems to create a benefit process that is educational, efficient and above all a positive experience for Human Resources and your employees. No matter which system, our Benefit Counselors are able to skillfully navigate and provide the benefit support needed to ensure employees make educated benefit choices.
"By utilizing BCI’s on-site benefit counselors, we were able to expand our elective benefit offering to complement core medical plans, resulting in an enhanced benefit package. "
-Bonnie O’Meara, Vice President-Human Resources
CASE STUDY
Call Center Enrollment
Industry: Financial
The previous enrollment methods were a combination of paper and various electronic platforms that posed challenges for both HR and employees. In addition, the benefit brokers wanted relief from being points of contact for Annual Enrollment election changes and New Hire onboarding processes. And, EDI feeds were sent separately from various sources to vendors.