Dependent Audit

Dependent eligibility audits help control employer health care costs while assuring accurate coverage for employees. This service confirms that employer dollars are allocated appropriately. BCI’s proven audit expertise takes the administrative burden off Human Resources staff and helps protect from unnecessary exposure.

BCI's annual event process includes:
  • Project planning
  • Data collection and data integrity checks
  • Employee communications
  • Management of the audit process

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"The Benefit Counselors were professional, well-trained and dedicated to delivering a standardized message. "

-Shannon Holloway, Benefits Manager

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CASE STUDY

Call Center and Self-Service

Industry: Retail

Call Center and Self-Service

​The employer wanted to generate better understanding around a complex benefits portfolio that included a high deductible medical plan with a health savings account, flexible spending account, limited benefit medical plan and a multifaceted wellness program. Communications also needed to include information around the Affordable Care Act, setting the stage for changes coming in the following year.