Dedicated Benefit Representatives

Employee enrollment and new hire benefits onboarding can be two time-consuming tasks for Human Resources to perform. While staffing is stretched thin, BCI’s Dedicated Benefit Representatives complement internal Human Resource teams to ensure all employees get the individual attention they need. Representatives are onsite year-round, acting as one of your full-time employees but paid salary and benefits by BCI.

Representatives’ roles vary based on your needs and include:
  • Core benefit and retirement plan communication and education
  • Annual/ongoing newly eligible enrollment
  • Employee demographic and status changes
  • Eligibility tracking

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"Based on feedback from our employees, having a pre-scheduled one-on-one enrollment meeting with a counselor greatly improved their understanding of the benefit coverage and available options. "

-Bonnie O’Meara, Vice President-Human Resources

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CASE STUDY

Call Center Enrollment

Industry: Financial

Call Center Enrollment

The previous enrollment methods were a combination of paper and various electronic platforms that posed challenges for both HR and employees. In addition, the benefit brokers wanted relief from being points of contact for Annual Enrollment election changes and New Hire onboarding processes. And, EDI feeds were sent separately from various sources to vendors.