HR/Benefit Service Center

BCI’s HR/Benefit Service Center is staffed with professional Benefit Representatives who are trained to follow customer-specific scripts. It serves as a centralized point of contact to help resolve benefit problems, answer enrollment questions and respond to benefit inquiries by phone.

Our Benefit Representatives save Human Resources time by assisting employees with:
  • Enrollment questions
  • Benefit questions
  • Eligibility inquiries
  • Qualifying events
  • Status changes
  • Claim issues
  • FSA, HSA, and HRA-related questions

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"Our employees learn about their core benefits prior to making self-service elections on our HRIS; BCI counselors explain how our suite of voluntary benefits complements our core benefits prior to making their choices. It’s a process that’s worked really well for our employees."

-Deborah Bowens, Benefits Manager, Youth Villages

DEMO

Employee Enrollment Experience
Employee Enrollment Experience

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CASE STUDY

Dependent Eligibility Verification

Employer wanted to use a third party to perform the verification for several reasons:

  • Not enough HR staff to perform the process
  • Removing ineligible dependents could be viewed negatively by some employees
  • Employer’s records were a challenge from an accuracy perspective
  • Employer needed more data collected from their employee base – like beneficiaries, emergency contact information, etc.