BCI continues as an industry leader offering licensed counselor-assisted call center services to educate, enroll and assist individuals on behalf of their employer. Our Benefit Counselors receive no commissions or incentives for enrollments; they are trained to serve the best interests of each enrolling individual. All calls are monitored and recorded for quality assurance purposes.
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"For those companies with lean HR teams, BCI is a creative solution for improving the employee benefit experience and for streamlining a time-sensitive project."
-Bonnie O’Meara, Vice President-Human Resources
Real-time HR Reporting
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Industry: Healthcare system
The employer’s biggest challenge was designing effective communications for CDHP in a culture where 85% of employees elected the HMO plan the year prior, and management would not allow an active enrollment.