Call Center

BCI continues as an industry leader offering licensed counselor-assisted call center services to educate, enroll and assist individuals on behalf of their employer. Our Benefit Counselors receive no commissions or incentives for enrollments; they are trained to serve the best interests of each enrolling individual. All calls are monitored and recorded for quality assurance purposes.


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"We have had a very positive response regarding the benefits and the one-on-one meetings with the counselors at the new locations. Several employees stated that it was the best experience that they have had and that the counselors have been extremely helpful in ensuring that they are understanding our plans. All counselors have done an excellent job! We appreciate BCI's thoroughness and assistance during this process! "

-Michelle Figurski

DEMO

Employee Decision Tool
Employee Decision Tool

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CASE STUDY

Enrollment Lifecycle, One-on-One to Self-Serve

Industry: Healthcare/Hospital

Enrollment Lifecycle, One-on-One to Self-Serve

Significant changes in the employer’s benefit package do not occur every year; however, providing services during annual enrollment to those employees who do have questions and/or mitigating circumstances is a constant challenge for the employer.