BCI continues as an industry leader offering licensed counselor-assisted call center services to educate, enroll and assist individuals on behalf of their employer. Our Benefit Counselors receive no commissions or incentives for enrollments; they are trained to serve the best interests of each enrolling individual. All calls are monitored and recorded for quality assurance purposes.
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"Based on feedback from our employees, having a pre-scheduled one-on-one enrollment meeting with a counselor greatly improved their understanding of the benefit coverage and available options. "
-Bonnie O’Meara, Vice President-Human Resources
Employee Enrollment Experience
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Employer wanted to use a third party to perform the verification for several reasons:
- Not enough HR staff to perform the process
- Removing ineligible dependents could be viewed negatively by some employees
- Employer’s records were a challenge from an accuracy perspective
- Employer needed more data collected from their employee base – like beneficiaries, emergency contact information, etc.