Join Our Team at BCI

BCI takes pride in selecting talented individuals who are self-starters and customer-focused. Sound like you?

Send your resume and contact information to resume@benefitcommunications.com

BCI is an Equal Opportunity Employer.

Current Openings

Call Center Benefit Counselor

Deliver professional and educational assistance to employees seeking to enroll in their company’s benefit program.

Field Benefit Counselor

Deliver professional and educational assistance to employees seeking to enroll in their company’s benefit program.

Benefit Service Representative

Responsible for answering calls concerning general benefit questions; aiding in documenting dependents and verifying employer qualifying events, while maintaining a professional and courteous demeanor.

Ready to empower your
company and employees?

Call Center Benefit Counselor

Deliver professional and educational assistance to employees seeking to enroll in their company’s benefit program.

Responsibilities include:

  • Accurately enrolling employees in benefit programs of their choice and ensuring the system accurately reflects elections
  • Providing guidance on benefit plan coverage and answering employee questions pertaining to their coverage
  • Conducting themselves in a professional manner at all times and presenting a demeanor that portrays confidence and knowledge of the products
  • Maintaining performance standards as outlined in each case file
  • Reconciling daily reporting activity logs and Web results
  • Preparing service tickets/discrepancy forms on issues to be resolved and following through to resolution.

Call Center Benefit Counselor requirements:

  • Minimum of HS diploma, college degree considered a plus
  • 1-2 years of solid work history, benefits administration experience considered a plus
  • Ability to work flexible shifts
  • Multi-lingual skills are highly desired

Field Benefit Counselor

Deliver professional and educational assistance to employees seeking to enroll in their company’s benefit program.

Responsibilities include:

  • Accurately enrolling employees in benefit programs of their choice and ensuring the system accurately reflects elections
  • Providing guidance on benefit plan coverage and answering employee questions pertaining to their coverage
  • Conducting themselves in a professional manner at all times and presenting a demeanor that portrays confidence and knowledge of the products
  • Maintaining performance standards as outlined in each case file
  • Reconciling daily reporting activity logs and Web results
  • Preparing service tickets/discrepancy forms on issues to be resolved and following through to resolution.

Field Benefit Counselor requirements:

  • Minimum of HS diploma, college degree considered a plus/background in Human Resources and or a degree in Public Relations or Communications desirable
  • Must possess a Health & Life license in Resident State in good standing along with 1-3 years of enrollment experience through an enrollment firm, employee benefit broker or worksite insurance carrier a plus
  • Benefits administration experience considered a plus
  • Willing to work varied shifts including overnight shifts when necessary
  • Must possess a good driving record and a valid driver’s license and proof of auto insurance
  • Must be willing to obtain non-resident licenses on his/her own
  • Must be willing to travel up to 75% of the time – can be away from home for a minimum of 1-6 weeks.
  • Multi-lingual skills are highly desired.

Customer Service Representative

Responsible for answering calls concerning general benefit questions; aiding in documenting dependents and verifying employer qualifying events, while maintaining a professional and courteous demeanor.

Responsibilities include:

  • Performing customer service functions by answering employee benefits inquiries
  • Completing dependent verification process for employees
  • Processing qualifying events for off cycle insurance changes
  • Researching and reconciling error reports
  • Assisting in the resolution of escalated service requests
  • Assisting Customer Service Representatives with new customer set up and existing customer support tasks

Customer Service Representative requirements:

  • Minimum of HS diploma, college degree considered a plus
  • Call center experience preferred
  • Proficient in Microsoft Office products
  • Solid knowledge of benefit administration
  • Excellent communications skills, both oral and written
  • Strong technical knowledge of systems; enrollment system knowledge a plus