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BCI is an Equal Opportunity Employer.

Current Openings

Customer Success Manager (CSM)

Manage the relationship between BCI and our Customers by defining, tracking, and delivering our shared definition of success.

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Call Center Benefit Counselor

Deliver professional and educational assistance to employees seeking to enroll in their company’s benefit program.

Learn More

Field Benefit Counselor

Deliver professional and educational assistance to employees seeking to enroll in their company’s benefit program.

Learn More

Benefit Service Representative

Responsible for answering calls concerning general benefit questions; aiding in documenting dependents and verifying employer qualifying events, while maintaining a professional and courteous demeanor.

Learn More

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Customer Success Manager (CSM)

The Customer Success Manager (CSM) is the face of BCI to our largest customers. After receiving an organized hand-off from Sales, the CSM manages the customer relationship and a team of support staff to maintain deadlines and maximize a quality customer experience. The CSM will build relationships with customers at a level that allows the sales executive to be minimally involved except at key points in the customer lifecycle.

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Essential Job Functions:

  • Operates as the lead point of contact for any and all matters specific to their assigned customer portfolio
  • Effectively manages the entire customer lifecycle: planning, execution, and ongoing phases of existing customer projects
  • Develops a trusted advisor relationship with key accounts, customer stakeholders and internal teams
  • Consistently proactive in communications with customers in all situations, addressing problems or challenges directly
  • Manages customer expectations and holds customer to BCI agreed services and responsibilities
     Maintains thorough knowledge of BCI’s services, processes and tools
  • Crafts and implements improved, more efficient processes to conduct responsibilities and improve the customer experience
  • Confirms project scope, gathers pertinent information, reviews requirements with all stakeholders
  • Communicates project timeline to internal and external stakeholders and manages timeline expectations to ensure tasks are completed accurately, completely and within scope and time constraints
  • Leads customer planning calls with all stakeholders driving project timeline deliverables
  • Manages challenging requests and issue escalations as needed
  • Serves as internal liaison between IT, Call Center, Sales, Communications and Fulfillment
  • Achieves a working knowledge of BCI’s technical solutions and data management processes so they are able to diagnose issues with minimal assistance
  • Conducts post project review with designated customers
  • Understands the financial levers required for a successful customer relationship
  • Other duties as needed to support the customer

Requirements

  • College degree
  • 5 years in employee benefits sales or service required
  • Direct customer management experience required

Required Skills

  • Relationship building
  • Leadership and motivational
  • Strong influencer
  • Team development ability
  • Strong organizational skills with the ability to meet deadlines
  • Ability to work on multiple tasks simultaneously and maintain quality
  • Ability to evaluate data/circumstance and make sound decisions quickly
  • Excellent people and interpersonal skills
  • Ability to clearly communicate; both written and verbally
  • Strong presentation skills

Required Characteristics

  • Decisive
  • Problem Solver
  • Driven
  • Ethical
  • Reliable
  • Inspirational

Working Conditions

  • Moderate to high stress environment
  • Ability to work additional hours as needed
  • Some travel – 10-20%

Call Center Benefit Counselor

Deliver professional and educational assistance to employees seeking to enroll in their company’s benefit program.

Responsibilities include:

  • Accurately enrolling employees in benefit programs of their choice and ensuring the system accurately reflects elections
  • Providing guidance on benefit plan coverage and answering employee questions pertaining to their coverage
  • Conducting themselves in a professional manner at all times and presenting a demeanor that portrays confidence and knowledge of the products
  • Maintaining performance standards as outlined in each case file
  • Reconciling daily reporting activity logs and Web results
  • Preparing service tickets/discrepancy forms on issues to be resolved and following through to resolution.

Call Center Benefit Counselor requirements:

  • Minimum of HS diploma, college degree considered a plus
  • 1-2 years of solid work history, benefits administration experience considered a plus
  • Ability to work flexible shifts
  • Multi-lingual skills are highly desired
Apply Now

Field Benefit Counselor

Deliver professional and educational assistance to employees seeking to enroll in their company’s benefit program.

Responsibilities include:

  • Accurately enrolling employees in benefit programs of their choice and ensuring the system accurately reflects elections
  • Providing guidance on benefit plan coverage and answering employee questions pertaining to their coverage
  • Conducting themselves in a professional manner at all times and presenting a demeanor that portrays confidence and knowledge of the products
  • Maintaining performance standards as outlined in each case file
  • Reconciling daily reporting activity logs and Web results
  • Preparing service tickets/discrepancy forms on issues to be resolved and following through to resolution.

Field Benefit Counselor requirements:

  • Minimum of HS diploma, college degree considered a plus/background in Human Resources and or a degree in Public Relations or Communications desirable
  • Must possess a Health & Life license in Resident State in good standing along with 1-3 years of enrollment experience through an enrollment firm, employee benefit broker or worksite insurance carrier a plus
  • Benefits administration experience considered a plus
  • Willing to work varied shifts including overnight shifts when necessary
  • Must possess a good driving record and a valid driver’s license and proof of auto insurance
  • Must be willing to obtain non-resident licenses on his/her own
  • Must be willing to travel up to 75% of the time – can be away from home for a minimum of 1-6 weeks.
  • Multi-lingual skills are highly desired.
Apply Now

Customer Service Representative

Responsible for answering calls concerning general benefit questions; aiding in documenting dependents and verifying employer qualifying events, while maintaining a professional and courteous demeanor.

Responsibilities include:

  • Performing customer service functions by answering employee benefits inquiries
  • Completing dependent verification process for employees
  • Processing qualifying events for off cycle insurance changes
  • Researching and reconciling error reports
  • Assisting in the resolution of escalated service requests
  • Assisting Customer Service Representatives with new customer set up and existing customer support tasks

Customer Service Representative requirements:

  • Minimum of HS diploma, college degree considered a plus
  • Call center experience preferred
  • Proficient in Microsoft Office products
  • Solid knowledge of benefit administration
  • Excellent communications skills, both oral and written
  • Strong technical knowledge of systems; enrollment system knowledge a plus
Apply Now