BCI takes pride in selecting talented individuals who are self-starters and customer-focused. Sound like you?
Send your resume and contact information to resume@benefitcommunications.com
BCI is an Equal Opportunity Employer.
Manage the relationship between BCI and our Customers by defining, tracking, and delivering our shared definition of success.
Deliver professional and educational assistance to employees seeking to enroll in their company’s benefit program.
Deliver professional and educational assistance to employees seeking to enroll in their company’s benefit program.
Responsible for answering calls concerning general benefit questions; aiding in documenting dependents and verifying employer qualifying events, while maintaining a professional and courteous demeanor.
BCI’s data and security standards are in compliance with SOC 2 Type 2.
Our processes ensure your data is protected every step of the way.
Copyright © Benefit Communications Inc. All Rights Reserved | Privacy Policy | User Agreement
The Customer Success Manager (CSM) is the face of BCI to our largest customers. After receiving an organized hand-off from Sales, the CSM manages the customer relationship and a team of support staff to maintain deadlines and maximize a quality customer experience. The CSM will build relationships with customers at a level that allows the sales executive to be minimally involved except at key points in the customer lifecycle.
Essential Job Functions:
Requirements
Required Skills
Required Characteristics
Working Conditions
Deliver professional and educational assistance to employees seeking to enroll in their company’s benefit program.
Responsibilities include:
Call Center Benefit Counselor requirements:
Deliver professional and educational assistance to employees seeking to enroll in their company’s benefit program.
Responsibilities include:
Field Benefit Counselor requirements:
Responsible for answering calls concerning general benefit questions; aiding in documenting dependents and verifying employer qualifying events, while maintaining a professional and courteous demeanor.
Responsibilities include:
Customer Service Representative requirements: