Welcome to the Benefit Communications Inc. (BCI) Internet web sites (BCI Sites). It is important for users to understand what information BCI collects and maintains about users when visiting the BCI Sites.
Disclosure of Non-Public Personal Information:
BCI defines “personal information” as data that is unique to an individual, such as that individual’s name, address, age, Social Security Number (or other identifier, such as driver’s license or state identification number or employee identification number), e-mail address, or telephone number. We may request personal information from users to deliver requested materials to individuals, respond to user questions, or deliver a product or service. Any personal information that users may provide via the BCI Sites will be used solely for the purpose specified by a user’s employer.
BCI restricts access to nonpublic personal information unless it is needed to complete a transaction that is authorized by users or a user’s employer. Certain information may be shared with a user’s employer, providers, and vendors (such as carriers, brokers, and wellness providers) that are authorized by a user’s employer to assist in supplying products and services to users. Information is provided to nonaffiliated third parties as required by federal and state law. BCI maintains physical, electronic, and procedural safeguards that comply with federal regulations to guard users nonpublic personal information.
Other Information Collected:
BCI may ask for personal information (such as date of birth, social security number, name, address with zip code, telephone number and e-mail address) to verify appropriate BCI Sites usage. This information is collected from a user’s employer (BCI’s client).
Through use of the website, BCI may collect information about user diagnosis and/or medical conditions, treatment/medical history (including prescription medications), health insurance information, and/or financial or other relevant information, as necessary to submit coverage determination requests. The information BCI collects may include “Protected Health Information,” as defined by HIPAA.
As a normal course of business, BCI records phone conversations regarding a user’s benefit enrollment choices. These voice recordings act as the user’s electronic signature and are subject to quality checking by our internal staff. A transcript of the recording may be requested and provided to a vendor authorized by
the employer, or by the employer’s human resources or benefits department to verify a benefit election.
Children under 13:
The BCI Sites are designed and directed to adults; it is not directed to children under the age of 13. We do not knowingly collect personal information from children, although we use and disclose children’s personal information that we have obtained voluntarily from users, a user employer, or other third parties about the administration of a user’s benefit programs. If users are under the age of 13, they are not permitted to submit information to the BCI Sites.
Users Emails to Us:
Please note that user’s email, like most non-encrypted Internet communications, may be accessed and viewed by others without the user’s knowledge and permission while in transit to us. Therefore, please do not send an e-mail to us with personal information. BCI has no way to secure personal information sent by the user via e mail. If users send us e-mail to ask a question, we will only use the information provides to answer a user’s request. Personal information will not be provided to a non-affiliated third party without a user’s prior consent, except as permitted by federal and state law.
Retention of Information Collected:
The non-public personal information collected and maintained from the BCI Sites will be retained for seven years from the date of its creation or the date when it was last in effect, whichever is later; or longer, as required by law. Personal information is disposed of in a secure manner when no longer needed for the purpose for which it was obtained and used.
Direct Access to Other Websites:
Correction/Updating Personal Information:
If the personally identifiable information of a user of our services changes or an employer’s information changes, or if the user or employer no longer desires to use the services on the BCI Sites, BCI will endeavor to provide a way to correct, update or remove that user’s personal data. It is the user’s responsibility to verify that their personal information is accurate. To correct or update personal information, it may be necessary to contact the user’s human resources, benefits department, or third party agent authorized by the employer. Upon request and verification of identity, BCI will provide personal information collected during the benefits enrollment process.
Inquiries, Complaints, or Disputes:
For inquiries, complaints, or to dispute any information on this website, please contact the user’s human resources, benefits department, or third-party agent designated by the employer. Upon request by the human resources, benefits department, or third-party agent designated by the employer, BCI will investigate and document any inquiries, complaints, or dispute of information. A report will be provided to the user’s human resources, benefits department, or third-party agent designated by the employer. Any release of information in the report will be at the discretion of the human resources, benefits department, or third-party agent designated by the employer.
BCI takes precautions to protect its users’ personal non-public information. We implement various security measures in accordance with industry standards to protect the security of personal information both on the BCI Sites, and off-line.
Technical Security: BCI uses SSL (Secured Socket Layer) encryption to protect sensitive information online. When the registration/login form asks users to enter sensitive information, the information is encrypted and is protected with the encryption software. While on a secure page (such as the login page) using a modern web browser (such as Microsoft Edge or Chrome), the lock icon on the bottom of web browsers or to the left of the web address bar, becomes locked, as opposed to unlocked, or open, when users are just browsing the Internet. Note that browser choices are personal, and a user’s browser may display the security status differently. Please check the browser’s website for more information on secure web pages.
Administrative Security: BCI protects user-information off-line and data at rest. Only BCI employees who need the information to perform their jobs are granted access to personally identifiable information. Furthermore, all BCI employees are kept up to date on BCI security and privacy practices.
Physical Security: The computers and servers that store personally identifiable information are kept in a secure environment.
If users have any questions about security at the BCI Sites, please submit questions in writing to us at:
Security Policy Administrator
Benefit Communications Inc
2977 Sidco Drive
Nashville, Tennessee, 37212