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BCI takes pride in selecting talented individuals who are self-starters and customer-focused. Sound like you?

Send your resume and contact information to resume@benefitcommunications.com

BCI is an Equal Opportunity Employer.

Current Openings

EDI Specialist

Support real-time and batch data integrations with our Carrier(s), Customer(s), and third-party system.

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Call Center Benefit Counselor

Deliver professional and educational assistance to employees seeking to enroll in their company’s benefit program.

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Field Benefit Counselor

Deliver professional and educational assistance to employees seeking to enroll in their company’s benefit program.

Learn More

Benefit Service Representative

Responsible for answering calls concerning general benefit questions; aiding in documenting dependents and verifying employer qualifying events, while maintaining a professional and courteous demeanor.

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EDI Specialist

The EDI Specialist supports real-time and batch data integrations with our Carrier(s), Customer(s), and third-party system. Accurate data exchange is the final step in the enrollment process that is ultimately the single largest contributor (outside of the enrollment itself) to our Customers’ satisfaction and the ability to reference the Customer(s).

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Essential Job Functions:

  • Processes inbound and outbound data files
  • Audits data between systems, as needed
  • Identifies trends in data issues and provides resolution
  • Communicates with Customer, Broker, Carriers, and Customer Success Teams
  • Communicates system, Customer, and Carrier requirement

Requirements:

  • College degree required
  • Minimum 3 years EDI, import, or deduction file experience; insurance carriers a plus
  • Minimum 2 years MS SQL experience required
  • Voluntary Benefits experience preferred
  • Real-Time API experience preferred

Required Knowledge:

  • Database setup to include writing stored procedures and functions
  • Understanding of Carrier file spec and group structure documentation (834, delimited and flat files)
  • Understanding of benefits and data transfers
  • System Architecture(s)
  • Understanding of Data Quality methodologies

Required Skills

  • Ability to understand and recommend resolution to complex problems
  • Ability to perform audits of data sets and research to determine root cause of differences
  • Technical writing
  • Ability to organize information and present it to disparate groups in a consumable form
  • Excellent written and verbal communication skills
  • Ability to read, build, & run SQL queries

Required Characteristics:

  • Flexible
  • Calming Personality
  • Self-Starter
  • Autonomous
  • Team Oriented
  • Organized
  • Must have interest in technical and business aspects of enrollments
  • Multi-Tasker
  • Curious
  • Likes puzzles

Working Environment:

  • Fully remote
  • Flexible working hours (with the ability to work additional hours as needed)

Call Center Benefit Counselor

Deliver professional and educational assistance to employees seeking to enroll in their company’s benefit program.

Responsibilities include:

  • Accurately enrolling employees in benefit programs of their choice and ensuring the system accurately reflects elections
  • Providing guidance on benefit plan coverage and answering employee questions pertaining to their coverage
  • Conducting themselves in a professional manner at all times and presenting a demeanor that portrays confidence and knowledge of the products
  • Maintaining performance standards as outlined in each case file
  • Reconciling daily reporting activity logs and Web results
  • Preparing service tickets/discrepancy forms on issues to be resolved and following through to resolution.

Call Center Benefit Counselor requirements:

  • Minimum of HS diploma, college degree considered a plus
  • 1-2 years of solid work history, benefits administration experience considered a plus
  • Ability to work flexible shifts
  • Multi-lingual skills are highly desired
Apply Now

Field Benefit Counselor

Deliver professional and educational assistance to employees seeking to enroll in their company’s benefit program.

Responsibilities include:

  • Accurately enrolling employees in benefit programs of their choice and ensuring the system accurately reflects elections
  • Providing guidance on benefit plan coverage and answering employee questions pertaining to their coverage
  • Conducting themselves in a professional manner at all times and presenting a demeanor that portrays confidence and knowledge of the products
  • Maintaining performance standards as outlined in each case file
  • Reconciling daily reporting activity logs and Web results
  • Preparing service tickets/discrepancy forms on issues to be resolved and following through to resolution.

Field Benefit Counselor requirements:

  • Minimum of HS diploma, college degree considered a plus/background in Human Resources and or a degree in Public Relations or Communications desirable
  • Must possess a Health & Life license in Resident State in good standing along with 1-3 years of enrollment experience through an enrollment firm, employee benefit broker or worksite insurance carrier a plus
  • Benefits administration experience considered a plus
  • Willing to work varied shifts including overnight shifts when necessary
  • Must possess a good driving record and a valid driver’s license and proof of auto insurance
  • Must be willing to obtain non-resident licenses on his/her own
  • Must be willing to travel up to 75% of the time – can be away from home for a minimum of 1-6 weeks.
  • Multi-lingual skills are highly desired.
Apply Now

Customer Service Representative

Responsible for answering calls concerning general benefit questions; aiding in documenting dependents and verifying employer qualifying events, while maintaining a professional and courteous demeanor.

Responsibilities include:

  • Performing customer service functions by answering employee benefits inquiries
  • Completing dependent verification process for employees
  • Processing qualifying events for off cycle insurance changes
  • Researching and reconciling error reports
  • Assisting in the resolution of escalated service requests
  • Assisting Customer Service Representatives with new customer set up and existing customer support tasks

Customer Service Representative requirements:

  • Minimum of HS diploma, college degree considered a plus
  • Call center experience preferred
  • Proficient in Microsoft Office products
  • Solid knowledge of benefit administration
  • Excellent communications skills, both oral and written
  • Strong technical knowledge of systems; enrollment system knowledge a plus
Apply Now